Scroll or search for all the information you could need to prepare for a home energy assessment, ensure you are purchasing eligible retrofits, home retrofit planning and educational resources, environmental financial incentives and resources, contact information, and more!

Before Your Pre-Retrofit Energy Assessment:

• Complete the HER+ eligibility quiz
• Review the home energy assessment, HER+ and Canada Greener Homes Loan Frequently Asked Questions Web Page
• Review the London Environmental Network's HER+ Rebate Summary Sheet for eligible retrofits & summarized rebate availability 
• Review the Steps to an Energy Assessment web page for the full program breakdown including the HER+ Program, and the Canada Greener Homes Loan for interested Participants 
• For multi-unit residence buildings, review the NRCan MURB eligibility requirements & rebate adjustments based on property types

After Your Pre-Retrofit Energy Assessment:

• If interested, apply for the Canada Greener Homes Loan Program after your pre-retrofit assessment, before purchasing or installing any retrofits 
  • Applications for 2023 & forward can be submitted here
• Review the HER+ Frequently Asked Questions web page 
• For Electrical based retrofits:
  • Review the Electrical Safety Authorities (ESA) website for additional information regarding electrical retrofits (solar, HVAC upgrades, water heaters, etc.)
  • Book a rough-in or final inspection for your electrical upgrades with the ESA here to confirm your electrical retrofit meets the Ontario Electrical Safety Code 
  • The ESA will provide a Certificate of Acceptance for your retrofits certifying they were installed correctly and in line with the Ontario Electrical Safety Code 
• If you are interested in implementing a solar photovoltaic system; review municipal net metering requirements or required applications
  • There are infrastructure (grid) limitations in southwestern Ontario preventing some homeowners from being able to implement solar photovoltaic systems. 
  • London Hydro: Review the London Hydro Net Metering web page with applications by (power) generation classes
  • Entegrus Power: Review the Entegrus Grid-Tied Generation by kW class web page with application forms
  • Hydro One: Review the Hydro One Net Metering web page and application forms
  • Blue Water Power: Review the Blue Water Power Net Metering web page with an application form 
  • Highline Electrical Association: Review the Renewable Energy web page with contact information 

Confirming Rebate and Retrofit Eligibility:

• Review the HER+ Terms and Conditions web page to ensure you are familiar with installation requirements for your retrofits 
  • Or, review the Canada Greener Homes Grant Eligible Retrofit and Grant Amounts (For Canada Greener Homes Grant side rebates only)
• Check retrofit model eligibility when required ahead of purchasing your retrofits through the NRCan Searchable Product List
• For all heat pump systems, it is always recommended to have your contractor sign the mechanical system attestation form from NRCan

Additional Program Information:

• View the Greener Homes London Home Energy Assessment cancellation and rescheduling policy
• View available appointments, or reserve a home energy assessment booking

Home Renovation and Retrofit Education:

Natural Resources Canada Resources: 

• Before You Start an Energy-Efficient Retrofit— [Here's What You Should Know About] The Building Envelope
• [All You Need to Know About] Heating and Cooling With a Heat Pump
• Keeping The Heat In
• A Comprehensive list of Energy Star-certified products available in Canada (appliances, windows and doors, heat pumps, lighting and more)

Green Communities Canada Retrofit Resources:

• Five Ways to Maximize Benefits From a Home Energy Assessment (blog) 

• The Importance of Insulation in a Canadian Home (blog)

• Steps in a Deep Home Energy Retrofit
• Energy Efficient Retrofit Case Studies
• Indoor Air Quality: Reducing Pollution in Your Home (blog)

LEN Home Retrofit Videos:

Environmental & Sustainability Resouces:

Environmental and Sustainability Education:

• Review the Greener Homes London homeowner sustainability guidebook for London-central sustainability information, quick tips and tricks, programming and much more! You're sure to learn something new with the LEN Residential Sustainability Guidebook. 
• Complete a Project Neutral assessment to review your carbon footprint along with actionable ways you can join the growing movement of de-carbonizing our day-to-day lives

Financial Incentives & Environmental Community Resources: 

• Review the Greener Homes London Environmental Financial Incentives for a complete list of available financial incentives along with how you can qualify 
• Review the Environmental Community Resources web page for ways you can engage and benefit from the London Environmental Community 
• Review the London Environmental Networks event calendar for upcoming environmental events you can participate in 

Contact Information:

London Environmental Network:

• To contact LEN regarding energy assessments, financial incentives, or the Greener Homes London Program: 
  • Email: [email protected]
  • Phone: 226-700-6945

• To contact LEN regarding programming, volunteering, events or more:
  • Email: [email protected]
  • Phone: 226-700-6945

 Natural Resources Canada: 

• To contact NRCan regarding the Canada Greener Homes Grant or the status of your rebates, you can inquire by phone or email:  
  • Email: canadagreenerhomesgrant-subventionmaisonsvertes@nrcan-rncan.gc.ca
  • Phone: 1-833-674-8282
• To contact NRCan regarding the Canada Greener Homes Loan program, the status of your application or to inquire:
  • Phone: 1-866-292-9517
  • Email: [email protected]
• To contact NRCan regarding the Oil to Heat Pump Affordability Program, the status of your application, or for other inquiries:
  • Phone: 1-833-674-8282
  • Email: [email protected]

Enbridge Gas (legacy Union Gas):

• To contact Enbridge regarding the HER+ program, other energy efficiency programs, or the status of your HER+ rebates:
  • Phone: 844-777-3149